Keurig Dr Pepper · Brand-Owned Loyalty

Turning Everyday Purchases Into Lasting Fan Loyalty.

Pepper Perks gave Dr Pepper fans one destination to earn on every purchase, redeem rewards they wanted, and keep coming back, with TPG running the program from strategy through execution.

LoyaltyDRVS Receipt ValidationPoints & RewardsReward Fulfillment
Pepper Perks loyalty experience across mobile and desktop
2MM+Loyalty members
Any RetailerReceipts accepted from any store
On-PackAcross nearly every Dr Pepper package
Multi-YearUninterrupted partnership
The Shopper Challenge

Build a Relationship That Lasts Beyond One Promotion

Dr Pepper wanted a direct, first-party connection with its most loyal fans: one destination that rewarded everyday purchases, gave every brand moment a place to land, and kept fans engaged season after season.

A destination the brand owns

Hosted on DrPepper.com and promoted on nearly every Dr Pepper package, Pepper Perks kept the experience and consumer relationship with the brand.

A reason to come back

Seasonal reward drops, sports partnerships, games, and new flavor launches gave members fresh reasons to buy, upload, and redeem all year.

The Consumer Journey

From Purchase to Perks in Four Steps

One simple flow connected everyday retail purchases to an always-on points and rewards relationship.

Pepper Perks mobile loyalty experience
01
DiscoverOn-pack, in-store, social, and email calls to action invite fans to join.
02
PurchaseMembers buy qualifying Dr Pepper products at any retailer.
03
ValidateTPG verifies the receipt and awards purchase points, bonus points, and game activity.
04
RewardMembers redeem for merchandise, product rewards, limited editions, and sweepstakes entries.
TPG Rewards' Role

The Engine Behind the Program

TPG partnered with Keurig Dr Pepper from initial strategy through day-to-day execution, operating the technology and fulfillment behind every member interaction.

Program StrategyProgram design, rewards ladder, and seasonal planning.
DRVS ValidationRetailer-agnostic receipt verification and points issuance.
Rewards EnginePurchase points, bonuses, games, sweepstakes, and instant wins.
Reward FulfillmentPhysical, digital, and limited-edition reward delivery.
Program IntegrityEligibility processing and fraud safeguards.
Support & ReportingDedicated member support and ongoing performance reporting.
Why It Worked

Rewards Worth Earning Made Purchase a Habit

Members could turn familiar purchases into product rewards, limited-edition merchandise, digital value, and one-of-a-kind experiences. New reward drops kept the destination useful long after enrollment.

Packaging Reach+Verified Purchase+Fresh Rewards=Repeat Engagement
Examples of Pepper Perks rewards including products, merchandise, and digital coupons

Scale That Kept Fans Coming Back.

2MM+Members joined Pepper Perks to earn on Dr Pepper purchases.
MillionsPoints redeemed for rewards, product offers, and sweepstakes.
On-PackPackaging carried the program to fans at the point of purchase.
End-to-EndOne TPG team operated the program from design through daily execution.

Build Loyalty Fans Return To.

TPG designs and operates brand-owned loyalty programs that connect everyday purchases to meaningful engagement and rewards.

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